A Customer Support English ( Email & Chat ) representative is a professional who provides excellent customer service and support through email and chat platforms, by resolving customer queries, issues, and complaints, and providing product and service information, guidance, and solutions . .
Responsibilities
- Handle Chats in Arabic and English based on the needs of the customer
- Handle inbound and outbound live Chat, Mail and What's App inquiries from Arabic and English speaking Health Care Professionals
- Take ownership of customers issues and follow problems through to resolution
- Maintain high customer satisfaction rates
- Triage and transfer the Chats as necessary to external departments
- Provide feedback to help improve scripting and process to Supervisor
Requirements
- Bachelor's degree or any relevant educational degree
- Min 6 months -1 year experience in customer service
- Excellent Interpersonal skills, communication skills, problem solving & active listening skills.
- Ability to work changing shifts, including evenings and weekends.
- Computer Literacy (E mailing, MS Office, MS Project, Internet, etc.)
- Excellent command of English & Arabic Spoken & Written
Benefits :
- Remote work mode
- Medical Insurance
- Social Insurance
- Fully paid training
- Attractive package + KPIs
- Amazing career growth opportunities
Job Details
Eexperience Needed : 6 Months-2years
Education : Graduate
Salary : Competitive salary & KPI's
Career Level : Entry Level
Job Categories:
- Call Center
- Telecommunicate
- Telecom
- Sales Retail
A Customer Support English ( Email & Chat ) representative is a professional who provides excellent customer service and support through email and chat platforms, by resolving customer queries, issues, and complaints, and providing product and service information, guidance, and solutions .
Job Details
Eexperience Needed : 6 Months-2years Education : Graduate
Salary : Competitive salary & KPI's Career Level : Entry Level
Job Categories:
- Call Center
- Telecommunicate
- Telecom
- Sales Retail
Responsibilities
- Handle Chats in Arabic and English based on the needs of the customer
- Handle inbound and outbound live Chat, Mail and What's App inquiries from Arabic and English speaking Health Care Professionals
- Take ownership of customers issues and follow problems through to resolution
- Maintain high customer satisfaction rates
- Triage and transfer the Chats as necessary to external departments
- Provide feedback to help improve scripting and process to Supervisor
Requirements
- Bachelor's degree or any relevant educational degree
- Min 6 months -1 year experience in customer service
- Excellent Interpersonal skills, communication skills, problem solving & active listening skills.
- Ability to work changing shifts, including evenings and weekends.
- Computer Literacy (E mailing, MS Office, MS Project, Internet, etc.)
- Excellent command of English & Arabic Spoken & Written
Benefits :
- Remote work mode
- Medical Insurance
- Social Insurance
- Fully paid training
- Attractive package + KPIs
- Amazing career growth opportunities